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Managed IT Support
Help desk, user support, device management, monitoring, patching and ongoing technology guidance.
Managed IT + cybersecurity + practical AI adoption
Keep your key applications ON.
Managed IT, cybersecurity and practical AI adoption for Alberta businesses. ITONKA keeps critical systems reliable, protects your organization and helps your team use Microsoft 365 Copilot with clear governance and measurable goals.
Responsive Support
Secure Systems
Secure AI Adoption
ITONKA experience
Enterprise experience applied to practical business technology.
ITONKA is guided by more than 38 years of technology experience, including leadership of Canadian IT operations and responsibility for a global data centre.
His background spans business-critical applications, infrastructure reliability, cybersecurity, technology operations and business continuity.
ITONKA applies that personal leadership experience through a focused service model for smaller organizations that need enterprise discipline without the cost of a full internal IT department.
Enterprise technology leadership
Experience behind ITONKA Inc.
Core services
One accountable team for the technology your business depends on.
Start with a managed service plan, an AI adoption program, a focused project or support for a specific application. ITONKA builds the right scope around your users, systems and risk.
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Key Application Support
Support for the business applications, workflows and integrations your teams rely on every day.
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Cloud & Infrastructure
Networks, cloud environments, backups, virtualization, hardware and infrastructure designed for reliable growth.
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Cybersecurity & Continuity
Threat protection, identity controls, email security, risk reduction and recovery planning.
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Microsoft 365 Copilot & AI
Copilot readiness, permissions review, secure rollout, governance and role-based training that help teams adopt AI responsibly.
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Technology Project Management
Structured planning and delivery for migrations, cybersecurity improvements, Copilot rollouts, infrastructure upgrades and other technology initiatives.
Accountable technology management
Clear ownership from first assessment through ongoing support.
ITONKA coordinates support, security, AI initiatives, projects and reporting around your documented priorities. Responsibilities, response commitments and escalation paths are agreed before delivery begins.
One primary contact
A clear point of contact coordinates planning, communication, escalation and ongoing improvement.
Clear service ownership
Defined responsibilities, response commitments and escalation paths keep expectations and accountability clear.
Built to scale
ITONKA can expand service capacity as client needs grow while preserving documented environments, consistent processes and continuity.
Complete service catalogue
Full-spectrum business technology and AI services.
Choose individual services or combine them into a managed plan. Expand each category to see the complete offering.
Service levels, monitoring hours and response commitments are confirmed in each client agreement so expectations remain clear.
Protect & maintain Managed IT & Security Support and protection for users, devices, identities, applications and critical systems.
Help Desk & Remote Support
Fast assistance for users, software, devices and access issues by phone, email or remote session.
24/7 Monitoring Options
Continuous monitoring options for critical servers, systems and services, with alerting and escalation when issues arise.
Proactive Maintenance
Planned patching, updates and system care to improve security, stability and performance.
Endpoint Threat Protection
Modern endpoint controls that protect computers and servers against malware, ransomware and common threats.
Managed Threat Detection & Response
Enhanced monitoring and coordinated response processes designed to identify and contain suspicious activity quickly.
Microsoft 365 & Google Workspace Backup
Independent backup and recovery for email, files, contacts, shared content and collaboration data.
Email Filtering & Security
Protection against phishing, malicious links, impersonation, spam and email-borne threats.
Web Filtering & Security
Controls that reduce exposure to unsafe websites, malicious downloads and inappropriate content.
Identity & Password Management
Secure account practices, password management and access controls that reduce credential risk.
Monthly & Quarterly Reporting
Clear reporting on support activity, system health, security events, risks and recommended actions.
Adopt & govern Microsoft 365 Copilot, AI Governance & Workforce Training Readiness, rollout, training and ongoing support for secure, productive Copilot and approved-AI adoption.
Microsoft 365 Copilot Readiness Assessment
Review licensing, identity, permissions, SharePoint information access, security requirements and practical business use cases before rollout.
Executive AI Briefings
Clear guidance for leaders on business value, implementation priorities, risk, governance, cost and organizational responsibility.
Role-Based Workforce Training
Practical training tailored to leadership, administration, operations, finance, sales, technical teams and other business functions.
AI Governance & Acceptable-Use Policies
Policies that define approved tools, permitted information, human review requirements, accountability and responsible use.
Copilot Pilot & Secure Deployment
Phased Microsoft 365 Copilot rollout for selected users with licensing guidance, identity controls, access review and adoption support.
Workflow & Prompt Development
Development of practical, repeatable workflows for documentation, analysis, reporting, communication and other high-value tasks.
Data Protection & Risk Controls
Guidance that reduces the risk of exposing confidential, personal or regulated information through AI systems.
Ongoing Copilot Support & Optimization
User assistance, refresher training, use-case review, policy updates and continued improvement as Microsoft 365 Copilot evolves. Microsoft and other third-party licences are billed separately.
Build & recover Infrastructure & Technical Services Implementation and support for networks, cloud platforms, hardware, recovery and digital delivery.
Cloud & On-Site Backups
Backup solutions for critical business information with practical retention and restore options.
Disaster Recovery
Documented recovery planning, testing and restoration processes for essential business systems.
On-Site Support
Hands-on technical assistance when an issue, installation or project cannot be completed remotely.
Network Infrastructure Upgrades
Assessment and improvement of switching, Wi-Fi, cabling, firewalls and network performance.
Email Migration
Planned migration to modern email and collaboration platforms with user and data transition support.
Security Awareness Training
Practical employee guidance on phishing, ransomware, passwords, data handling and safe technology use.
Server Virtualization
Modernization of physical server workloads through virtualized or cloud-based environments.
Hardware Maintenance & Support
Diagnosis, repair coordination, replacement planning and lifecycle support for business equipment.
Network Device Monitoring
Visibility into firewalls, switches, wireless equipment and other connected infrastructure.
Web Design
Responsive business websites designed for clarity, credibility, security and straightforward maintenance.
Plan & improve Business Technology Services Planning and coordination that connect technology decisions to operational priorities.
IT Budgeting & Planning
Practical forecasts and priorities that help organizations plan technology spending with confidence.
Regular Technology Review Meetings
Scheduled reviews of performance, risks, upcoming needs, open actions and improvement opportunities.
Infrastructure Consulting
Independent guidance for on-premises, cloud and hybrid environments, modernization and scalability.
Vendor Management
Coordination with internet, software, hardware, telecom and specialist vendors on your behalf.
Premises Security Coordination
Technology coordination for cameras, access systems and related building-security providers.
Hardware & Software Procurement
Requirements review, sourcing, comparison, purchasing support and deployment coordination.
Software Partnerships & Integrations
Selection, implementation and integration of business software that supports better workflows and reporting.
Technology Roadmap Development
A phased plan for investments, modernization, technical debt, risk reduction and future growth.
Business Analysis & Process Improvement
Review of current workflows and systems to identify inefficiency, duplication and improvement opportunities.
Business & Mobile Phone Support
Support for business telephony, mobile devices, plans, configuration and communication technology.
Technology Project Management
Clear scope, schedules, budgets, vendor coordination, risk management and implementation oversight for business technology projects.
Innovation & SR&ED Readiness
Project recordkeeping, technical evidence organization and coordination with qualified accounting or SR&ED professionals for innovation work that may be eligible.
Not sure which services you need?
Start with a practical assessment and a prioritized action plan based on your environment.
Industries
Built for organizations where downtime has real consequences.
Technology needs differ by industry. ITONKA tailors support, security and infrastructure to the systems, workflows and risks that matter in your environment.
Energy & Industrial
Field connectivity, operational systems, secure access and infrastructure that support demanding environments.
Construction & Field Services
Multi-site coordination, mobile users, project files, devices and reliable communications.
Professional Services
Secure client information, productive collaboration and dependable day-to-day support.
Retail & Multi-location
Networks, devices, cloud applications, communications and continuity across locations.
Healthcare & Community
Secure access, privacy-aware systems, backups and practical support for essential services.
Local IT support
Managed IT and cybersecurity across Alberta.
ITONKA provides remote and on-site technology support built around the applications, users and risks of small and growing organizations.
Managed IT services in Calgary
Responsive user support, cybersecurity, Microsoft 365, cloud infrastructure, backup and technology planning for Calgary businesses.
Remote and on-site serviceManaged IT services in Edmonton
Practical IT management, security, Microsoft 365 Copilot readiness and project support for Edmonton organizations.
Remote and on-site serviceHow it works
From assessment to accountable delivery.
A structured onboarding and delivery process keeps responsibility clear, protects continuity and gives your organization a practical path forward.
Assess
We review users, applications, infrastructure, security, hosting, backup, AI readiness and current pain points.
Design & onboard
You receive a clear service scope, responsibilities, priorities, transition plan and documented support model.
Operate & improve
ITONKA coordinates support, reporting, escalation and continuous improvement through one accountable relationship.
Why ITONKA
Technology organized around the applications that keep your business moving.
Many IT companies lead with products. ITONKA starts with the systems, workflows and outcomes your people depend on—then applies enterprise experience and technical depth to build the right support around them.
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Application-first thinking
Priorities begin with the business applications and workflows that cannot be allowed to fail.
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One accountable relationship
Managed services, hosted environments, projects, AI services and specialist work are coordinated through ITONKA.
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Plain-language advice
Clear explanations, realistic options and no unnecessary technical jargon.
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Documented follow-through
Defined scope, recorded work, clear ownership and practical next steps.
Common questions
Answers before the first conversation.
Do you provide both remote and on-site support?
Yes. Most support can be delivered remotely, with on-site assistance available for hardware, networking, installations and work that requires hands-on access.
Can ITONKA support our internal IT person or team?
Yes. Co-managed support can add monitoring, security, project capacity, escalation coverage and specialist expertise while your internal team retains control.
Is 24/7 coverage available?
24/7 monitoring and after-hours coverage options can be included. Exact coverage and response commitments are documented in the client agreement.
Can we hire ITONKA for a project without managed services?
Yes. ITONKA supports standalone projects including migrations, infrastructure upgrades, websites, security improvements, integrations, Copilot rollouts, recovery planning and technology project management.
What size organizations do you support?
ITONKA is designed primarily for small and growing businesses that need professional technology oversight without building a large internal IT department. Larger or more complex environments can be assessed individually.
How do we get started?
Begin with a conversation about your environment and priorities. ITONKA will recommend an assessment, hosted or managed-service plan, project scope or AI enablement engagement based on what is actually needed.
Can ITONKA help our organization adopt AI safely?
Yes. ITONKA can assess Microsoft 365 Copilot readiness, identify practical use cases, review access and permissions, develop acceptable-use policies, train employees and support a phased rollout. ITONKA does not represent AI-generated output as guaranteed to be accurate, and important work remains subject to human review.
Are Microsoft 365 Copilot licences included?
No. ITONKA's managed service can include readiness, administration support, governance and employee training, but Microsoft 365 Copilot and other third-party licences are quoted and billed separately. This lets each client licence only the roles that have a justified business use.
Does ITONKA prepare SR&ED tax claims?
ITONKA supports project structure, technical recordkeeping and evidence readiness. Eligibility decisions, expenditure calculations and tax filings should be completed with your accountant or a qualified SR&ED professional. ITONKA does not guarantee eligibility or tax credits.
Readiness assessment
What needs to stay ON?
Share a few details about your organization and its most important technology challenge. ITONKA will use your answers to prepare a focused first conversation.
Calgary & Edmonton, Alberta
Remote and on-site support
Managed IT, cybersecurity and Microsoft 365 Copilot